Terms of Service

What this version covers

• Describes CityTask’s current request-intake, pricing-guidance, manual-review, and follow-up service.
• Confirms that submitting a request is free and does not authorize payment, booking, or provider assignment.
• Clarifies independent-provider relationships and customer responsibilities for the current service.

Acceptance and scope

These terms apply to use of citytask.app, including browsing public pages, submitting a service request, submitting an interest or waitlist form, checking request status, and contacting CityTask about a request. CityTask does not currently require a separate acceptance checkbox that records a Terms version at submission for the main service-request intake. Using the site or submitting information is the current basis for these terms. Job-specific confirmations may still be required before work begins.

Current service

CityTask provides request intake, pricing guidance, manual review, follow-up, and possible coordination with an independent service provider in Location reviewed with every request. Every request receives manual review. When CityTask accepts a request, it handles the service process on your behalf through completion follow-up. You approve the provider, final scope, price, timing, and payment method before work begins. Submitting is not instant booking and does not guarantee acceptance, provider availability, or completion.

Submitting a request does not create a confirmed order, provider assignment, service contract, guaranteed quote, guaranteed schedule, guaranteed completion, or payment authorization.

CityTask currently accepts service requests for manual review and direct follow-up. When CityTask can support and accepts a request, it handles the service process on the customer's behalf through completion follow-up. It is not yet a fully launched marketplace.

Eligibility and lawful use

You agree to provide accurate information and to use CityTask only for lawful purposes. You must have authority to request work for the property described, or to act for the person or organization that does. You may not use the service to harass others, submit abusive or fraudulent content, interfere with CityTask systems, or attempt to access private tools without authorization.

Pricing guidance

Published pricing ranges are planning guidance. Final scope, price, payment method, and scheduling terms are confirmed only after CityTask reviews the request and follows up with you.

Final scope, price, materials, access conditions, and timing require separate confirmation after CityTask reviews the request and follows up with you.

Current payment status

CityTask does not currently collect customer payments, place card holds, hold or escrow funds, process refunds, or issue provider payouts through citytask.app.

Submitting a request is free and does not authorize a card or bank charge. Before relying on any coordinated work, the customer and provider must separately confirm the applicable price, payment method, cancellation terms, material costs, and responsibility for the work.

Do not rely on CityTask as an escrow agent, merchant of record, payment guarantor, refund administrator, chargeback decision-maker, or provider-payout service. The current service does not include a CityTask-managed payment-protection program.

Features that are not available yet

CityTask may later offer online checkout, documented approvals, payment processing, refunds, disputes, or provider payouts. Those capabilities are not available through the public website today. CityTask will update these terms and related public disclosures if and when such features become available.

Independent service providers

Independent service providers are not CityTask employees.

After reviewing a request, CityTask may coordinate with an independent provider. Submission does not guarantee assignment, acceptance, price, timing, or completion.

Unless a separate written agreement says otherwise, the provider is responsible for the services performed, work methods, tools, employees or helpers, taxes, permits, licensing, insurance, safety obligations, and compliance with applicable law. Customers must confirm any license, permit, insurance, certification, or specialist qualification required for the specific work before work begins.

CityTask is not an insurer and does not provide insurance for independent providers or their work.

CityTask does not currently advertise a payment-protection program, escrow protection, completion guarantee, workmanship warranty, or guaranteed outcome.

Customer responsibilities

You are responsible for:

• Providing accurate contact, property, access, timing, and service details.
• Disclosing relevant safety, access, parking, pet, occupancy, and building conditions.
• Confirming that you have authority for the property or that the owner or manager has authorized the request.
• Obtaining any permits or approvals required for the work, unless separately agreed in writing.
• Protecting account credentials, one-time codes, and secure status links.
• Not submitting Social Security numbers, payment-card or bank details, passwords, medical records, government identification numbers, alarm codes, or other highly sensitive credentials through a general request description or support email.
• Confirming the identity and job-specific terms of any provider before allowing access or work.

Communications

Submitting a request or interest form permits CityTask to contact you about that submission by the email address or phone number you provide, including for clarification, coordination, status, and support. Submitting a request is not consent to unrelated marketing. CityTask does not currently operate automated two-way SMS marketing or a public STOP/HELP messaging program as part of the controlled public intake.

User-provided content

You retain ownership of descriptions, photos, and other materials you submit. You grant CityTask a limited right to use that content only as reasonably needed to review, communicate about, coordinate, secure, document, and support the request or inquiry. This is not an unlimited promotional license to use your materials for unrelated advertising.

Third-party and provider services

Independent providers and other third-party services may have their own terms, privacy practices, and responsibilities. CityTask is not responsible for those third-party terms. Work performed by an independent provider is subject to the arrangements confirmed for that job.

Availability and changes

CityTask may change, pause, decline, limit, or discontinue parts of the current intake or website experience. CityTask does not promise uninterrupted availability. CityTask may decline or close a request when information is incomplete, unsafe, out of area, abusive, or otherwise unsuitable for the current service.

Intellectual property

CityTask owns or licenses the website content, branding, software, and pricing research that CityTask publishes, except for materials you submit. You may not copy, scrape, or reuse CityTask site content for competing services without permission. These terms do not transfer ownership of your submitted request content to CityTask beyond the limited rights described above.

Privacy

CityTask's Privacy Policy explains how request and contact information is collected, used, shared, retained, and protected during the current service.

Changes to these terms

CityTask may update these terms as the service changes. The effective date, last-updated date, and version on this page identify the current public version. Material changes to payment, marketplace, or data practices will be reflected in updated public disclosures before those features are treated as available.

Contact

Questions about these terms can be sent to support@citytask.app.