Safety Policy

Emergency situations

Do not use CityTask for an emergency. When there is an immediate threat to life, health, property, utilities, or public safety, contact 911, the relevant utility, your building emergency contact, property manager, or another qualified emergency service. Do not wait for CityTask to review an intake request when immediate help is needed.

How CityTask approaches safety

Safety starts with accurate information, careful review, clear scope, appropriate qualifications, and honest status updates. CityTask may ask follow-up questions, request additional information, pause coordination, or decline a request when important facts are missing or the work appears unsafe, unlawful, or outside the current operating model.

Submitting a request

Customers should provide complete and accurate information, including:

• the service needed and a truthful description of the work;
• the correct address, city, state, property type, and relevant unit or access details;
• known hazards, damage, leaks, pests, unsafe surfaces, restricted areas, pets, or security requirements;
• parking, loading, stairs, elevators, building hours, certificates, permits, or management approvals;
• materials, disposal, equipment, timing, recurring frequency, and other scope details;
• clear photos only when they are relevant and safe to share.

Submitting a request is not a confirmed booking. It does not guarantee provider availability, scheduling, pricing, or completion. CityTask reviews the request and follows up before any work is confirmed.

Customer responsibilities

Customers and authorized business contacts are expected to:

• give CityTask and any assigned independent provider accurate information;
• have the legal authority to request work at the location;
• obtain landlord, building, management, permit, utility, or other approvals when required;
• provide safe and lawful access to the work area;
• keep children, tenants, employees, visitors, pets, and bystanders away from active work areas when appropriate;
• avoid requesting work outside the reviewed scope or outside a provider's qualifications;
• report concerns promptly and avoid pressuring anyone to continue in unsafe conditions;
• confirm completion only when the agreed work has actually been completed.

Independent provider responsibilities

Independent providers are expected to:

• describe their services, experience, territory, availability, limitations, and qualifications accurately;
• accept only work they can perform lawfully, safely, and competently;
• follow applicable laws, permit requirements, building rules, manufacturer instructions, and trade standards;
• use appropriate tools, protective equipment, and responsible work practices;
• protect customer property and keep the work area reasonably orderly;
• stop and contact CityTask when the site, scope, access, or requested work differs materially from what was reviewed;
• avoid unauthorized subcontracting, off-platform payment pressure, harassment, discrimination, or misuse of customer information;
• provide truthful notes, photos, invoices, receipts, or completion information when requested.

Providers are independent contractors, not CityTask employees. CityTask does not control the day-to-day means and methods of their work.

Licensing, insurance, permits, and verification

CityTask does not provide insurance and is not an insurer. Any license, permit, certification, registration, bond, insurance, or professional qualification required for a job remains the responsibility of the applicable customer, property owner, business, and independent provider.

CityTask may collect or review provider information, but CityTask will not describe a provider as licensed, insured, background checked, verified, vetted, or approved unless a real record supports that exact statement. Customers should ask for the documentation appropriate to the specific work before it begins.

Restricted and review-required requests

CityTask may refuse, pause, archive, or require additional review for requests involving:

• Emergency response, active danger, medical emergencies, gas leaks, fire, major flooding, or any situation where a person may be in immediate danger.
• Unlawful work, unauthorized entry, harassment, privacy abuse, or requests intended to damage people, animals, property, utilities, or public infrastructure.
• Regulated work when the required professional qualifications, permits, insurance, building approval, or utility approval are not available.
• Work involving hazardous materials or unsafe conditions unless CityTask has separately confirmed that a qualified provider and lawful process are available.
• Requests to bypass CityTask review, hide material facts, make an unrecorded payment, or misrepresent a job's scope, location, condition, or urgency.

Worksite conduct and access

Everyone involved should:

• respect the property, residents, employees, neighbors, security staff, and building personnel;
• follow access, parking, loading, elevator, quiet-hour, and restricted-area rules;
• avoid entering restricted areas without permission;
• avoid threats, harassment, discriminatory conduct, or unsafe behavior at the worksite;
• protect keys, codes, access instructions, addresses, photos, and customer contact details;
• leave and contact the appropriate authority when a situation becomes dangerous.

Photos, documents, and private information

Only share information reasonably needed to review and coordinate the request. Do not upload passwords, payment card information, bank information, government identification, medical records, unrelated people, confidential business documents, or unnecessary building-security information. Photos should focus on the work area and avoid capturing people or private information when possible.

Communication and off-platform activity

Communication should remain professional and limited to the request. Do not use customer or provider contact information for unrelated marketing, solicitation, harassment, or side deals. Do not pressure another person to bypass CityTask review, change the agreed scope without approval, or make an unrecorded payment.

Pricing and payment safety

No payment is collected through the public intake. Pricing and payment terms are reviewed and confirmed separately before work begins. CityTask will not describe a payment as collected, authorized, held, captured, refunded, paid out, or completed unless a real payment record supports that status.

CityTask does not use the term escrow for its payment process. Customers should never send card details, bank credentials, passwords, or verification codes by email, text, or intake notes.

Scope changes, damage, and disputes

Work should pause when the requested scope changes materially, unexpected damage or hazards are discovered, or the parties disagree about the work. CityTask may request photos, messages, quotes, receipts, notes, and other relevant records to review what occurred. A review does not mean that CityTask has determined fault, insurance coverage, liability, or a guaranteed outcome.

Completion and customer verification

CityTask should not mark work completed only because a provider says it is finished. Completion should be based on real workflow records, including the provider's report and customer confirmation when required. Report missing, incomplete, damaged, unsafe, or disputed work promptly so the matter can be reviewed before the status advances.

Reporting a safety concern

Send safety concerns, suspicious behavior, inaccurate provider claims, privacy concerns, or request-specific issues to support@citytask.app. Include the public request reference and a concise description when available. Do not include passwords, payment credentials, government identification, or unnecessary sensitive documents.

Review the Terms of Service and Privacy Policy. For general help, visit Contact or the FAQ.